Tied App Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you use the Tied app ("the App") provided by Bayaq PLT.

1. Information We Collect

a. When you use the Tied App, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

b. Additionally, as you use the App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the App, and information about how you interact with the App.

c. We only collect your login info from Google Sign In which is used to administer protected access to some of our content.

d. Health and fitness data. The App collects the health and fitness information you enter or choose to sync, namely: the meals and foods you log and their estimated calories and macronutrients; your activities and estimated calories burned, including data you choose to sync from Apple Health or Health Connect; your body weight and other body measurements; your height, age, gender and breastfeeding status; your activity level, dietary and religious food preferences, and your calorie and macronutrient targets. We use this information to calculate your targets, show your history, streaks and progress, and generate the App's estimates, suggestions and reviews.

e. Photographs and voice recordings. Where you use the App's scanning features, we collect the photographs you take of meals and of restaurant menus, and voice recordings you make in order to describe a meal or activity. These are collected only when you take or record them and are used to identify the food and estimate its nutrition. See section 4 for how they are processed.

f. Subscription information. Where you purchase a subscription, we and our payment processor collect the transaction and subscription status associated with your account. We do not receive or store your card details.

2. Use of Information

a. We use the collected information to provide and improve the Tied App.

b. We may also use your information to communicate with you, screen uploaded content, ensure compliance with our Terms and Conditions, and process subscription services, including billing and payment.

c. If you were to use Google Sign In, we only use your email. These are accessed via OAuth2 login. These info are store in an encrypted database(Google Firebase Auth)

d. Product update emails: We may occasionally email you about new or changed features in the App. Every such email includes an unsubscribe link, and you can opt out at any time using that link or by emailing hazmi@tied.fit. Opting out of product update emails does not affect essential service messages such as account, security, or billing notices.

3. Sharing Your Information

We may share your personal information with third-party service providers who assist us in providing and improving the Tied App, including processing subscription payments.

Your personal information may also be shared to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Third-Party AI Processing

a. What the AI does. The App's calorie and nutrition estimates, food and menu recognition, coaching replies, meal suggestions, meal plans and weekly reviews are generated by an artificial intelligence model. To produce them, information you provide in the App is sent from your device to our servers and then to Google LLC, which operates the Google Gemini API.

b. What we send to Google Gemini, by feature. Different features send different information, and only the information that feature needs:

i. Meal photo scanning and menu scanning — the photograph you take, any note you type alongside it, and your app language. For menu scanning we also send the calories remaining in your day. No information identifying or describing you is included.

ii. Describing a meal in text or by voice — the description you type, or the voice recording you make for transcription, and your app language.

iii. Estimating calories burned from an activity description — your body weight and the description you give.

iv. The coach, next-meal suggestions, meal plans and the weekly review — your age, gender, height, weight, target weight, daily calorie and macronutrient targets, dietary and religious food preferences, country and time zone, and the meals and activities you have logged.

c. What we do not send to Google Gemini. We do not send your name, email address, account identifier, authentication credentials, payment or subscription information, or your precise location.

d. Why we send it. Solely to generate the estimate, suggestion, plan or review you have requested and return it to your device. We do not send this information to Google for advertising purposes, and we do not sell it.

e. Protection by Google. Google processes these requests on our behalf under the Google APIs Terms of Service and the Gemini API Additional Terms of Service, which apply to our paid use of the Gemini API. Under those terms Google does not use the content we submit, or the responses it returns, to train or improve its general-purpose models, and retains such content only transiently for abuse monitoring. We consider these commitments to provide protection for your information equal to that described in this Privacy Policy. You can review Google's practices at https://policies.google.com/privacy and the applicable API terms at https://ai.google.dev/gemini-api/terms.

f. Your permission and how to withdraw it. The App asks for your permission before it sends any of your information to Google Gemini for the first time, and identifies in the App itself what is sent and who receives it. You may withdraw that permission at any time in the App's settings. If you withdraw it, the App stops sending your information to Google Gemini and the AI-powered features listed in paragraph (a) become unavailable; you can continue to log your meals, activities and weight manually. You can also remove all of your information at any time using the account deletion process described in section 6.

5. Security

We take reasonable precautions to protect your personal information and ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed.

6. Data Retention and Deletion

a. Retention: We retain your personal information and the data you log in the App (including meals, activities, measurements, chat history, meal plans, and account details) for as long as your account remains active, so that we can provide the App's features such as your history, streaks, and progress over time.

b. How to request deletion: You may request the deletion of your account and all associated data at any time directly from within the App's settings. Alternatively, you may email hazmi@tied.fit from the email address associated with your account, or visit https://www.tied.fit/support.

c. What gets deleted: When we process a deletion request, we permanently remove your user account along with all associated meals, meal information, activities, measurements, chat threads and messages, meal summaries, meal plans, and referral data from our active database.

d. When it happens: Deletion requests are processed within 30 days of receipt. Residual copies in encrypted backups are purged on our backup rotation cycle, which does not exceed 90 days.

e. Information we may retain: We may retain a minimal record of the deletion request itself, and any information we are legally required to keep (for example, transaction or tax records related to subscription payments), for the period required by applicable law.

7. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the App. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, you may contact Bayaq PLT at Aura Residence, Jalan Kerai, P8E, 62250, Putrajaya or via email at hazmi@tied.fit.